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The purpose of this study is to address two major issues: (1) the spread of epidemics such as COVID-19 due to long waiting times caused by a large number of waiting for customers, and (2) excessive energy consumption resulting from the elevator patterns used by various customers. The first issue is addressed through the development of a mobile application, while the second issue is tackled by implementing two strategies: (1) determining optimal stopping strategies for elevators based on registered passengers and (2) assigning passengers to elevators in a way that minimizes the number of floors the elevators need to stop at. The mobile application serves as an input parameter for the optimization toolbox, which employs the exact method and multi-objective variable neighborhood strategy adaptive search (M-VaNSAS) to find the optimal plan for passenger assignment and elevator scheduling. The proposed method, which adopts an even-odd floor strategy, outperforms the currently practiced procedure and leads to a 42.44% reduction in waiting time and a 29.61% reduction in energy consumption. Computational results confirmed the effectiveness of the proposed approach.
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PurposeDespite the importance of mobile experiences in the food service industry, extant studies do not empirically examine customers' behavior. Thus, the authors examine this issue by using utility theory to understand the role of multidimensional customers' perceived value in the formation of a positive attitude.Design/methodology/approachCustomers' perceived service, process, and relationship values are hypothesized to affect satisfaction, which in turn affects attitudinal loyalty to food delivery applications. Also, the authors explore whether attitudinal loyalty influences customers' behavioral loyalty. Hypotheses are examined using data from US customers of food delivery applications. Partial least squared structural equation modeling is used.FindingsResults show that customers' perceived service, process, and relationship valuation of mobile experiences influence satisfaction, whereas only the process value influences satisfaction and attitudinal loyalty. Moreover, customers' behavioral loyalty is positively affected by satisfaction and attitudinal loyalty.Research limitations/implicationsService, process, and relationship values have been shown as an important indicator of customers' positive attitude toward food delivery service providers. Thus, this study provides a better understanding of the relationship between customers' mobile service experience and their behavior will allow service providers to design better mobile services.Originality/valueThe study extends utility theory to mobile the food delivery context. Specifically, this research demonstrates why and how customers decide to use mobile food delivery application.
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Featured ApplicationThe same tool could be used repeatedly to track the changes in CMJ performance. Average jump heights should be analyzed. Practitioners and sports professionals without extensive knowledge of assessment could self-administer CMJ tests using these devices.Mobile applications and portable assessments make remote self-assessment of the countermovement jump (CMJ) test possible. This study aimed to investigate the concurrent validity and test–retest reliability of three portable measurement systems for CMJ. Thirty physically active college students visited the laboratory twice, with two days in between, and performed three jumps each day. All jumps were recorded by My Jump 2, HomeCourt, and the Takei Vertical Jump Meter (TVJM) simultaneously. Results indicated significant differences among the three systems (p < 0.01). HomeCourt tended to present the highest jump height mean value (46.10 ± 7.57 cm) compared with TVJM (42.02 ± 8.11 cm) and My Jump 2 (40.85 ± 7.86 cm). High concurrent validities among assessments were found (r = 0.85–0.93). Good to excellent reliability of jump assessments was demonstrated (ICC3,1 = 0.80–0.96). Reliable coefficients of variation were shown in all measurements (2.58–5.92%). Significant differences were revealed among the three apparatuses while they demonstrated high intra-device test–retest reliability. TVJM was the most reliable, and average jump heights were recommended for analysis.
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Mobile messaging apps are currently a popular method in Malaysia for communicating while on the go, owing to its convenience, reliability, and contact-free feature of mobile application. Fueled by mobile internet and smartphone growth, mobile messaging apps have become a strong force in the mobile app sector, offering users an alternative to SMS-based texting paired with social media elements and enhanced features, such as group chats and photo sharing. The study was anchored using the unified theory of acceptance and use of technology 2 theory. A survey with 150 respondents and PLS analysis is used to determine the antecedents of mobile application continuance usage during the COVID-19 pandemic. The results revealed that there is an influence in the usage of mobile messaging apps among the younger generation in Malaysian public university students during the COVID-19 pandemic. The main implication shows that mobile application among young generations in public universities has become popular. The convenience usage of the internet has turned the world into a global village.
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The challenge to guarantee healthy aging has become a major social concern. Due to the cognitive deficits related to age, hectic daily activities, and multiple medications prescriptions, the elders often tend to forget their pills intakes. This has a colossal impact on their health and life. Moreover, the recent pandemic of COVID-19 has accentuated the importance to provide independent and autonomous living for the elderly. This paper presents a pill management system based on loT intended for aged individuals. The proposed system is a smart pill dispenser associated with a mobile application. The main actors of the system are the patient, the doctor, the pharmacist, and the patient's caregiver and/or relative, each having restricted access to the system via specific credentials. The prescription is directly edited on the mobile application by the doctor and the scheduling and filling of the pillbox is done wirelessly by the pharmacist. The reminding of medications intakes in this system is done gradually to help the patient adhere to his/her prescription. First, it notifies the patient about his/her scheduled pill by a mobile notification then via the pill dispenser using LCD, LED, and buzzer. The implemented system also allows the doctor and caregiver to keep a tab of the patient's intakes. Furthermore, the pill dispenser is featured with a locking mechanism to ensure medication dosage control and prevent drugs abuse. Experiments show that the proposed system is appreciated by the elderly and encourages them to take their pills successfully and safely without causing any disturbance.
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With the spread of COVID-19, the development and distribution of mobile apps is a significant issue for sustainable growth in service industries. This study identified the relationship between customer loyalty to mobile apps and brand loyalty, and investigated the role of perceived benefits provided by mobile apps in enhancing brand loyalty. We integrated a set of perceived benefits into the expectation-confirmation model and collected data through a survey of 365 consumers in South Korea who used mobile apps of coffee chains. Results reveal that brand loyalty was affected by consumer satisfaction with and loyalty to mobile apps. Entertainment and recognition both played a significant role in increasing loyalty to mobile apps, but the effects of monetary saving and exploration were nonsignificant. The study findings confirm the positive impact of social benefits on consumer satisfaction with and loyalty to mobile apps.
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This research aims to develop a mobile application for Covid-19’s Patient Under Investigation (PUI) Self-Monitoring (PUISM). The intended audience for this project is PUI cases, specifically (Covid-19) cases. The application was developed for PUI self-health monitoring in order to keep doctors, nurses, and administrators updated about their health status. As a method, the ADDIE model was used in this project. The ADDIE model was employed in this project as an approach. Five phases comprise the ADDIE method: Analysis, Design, Development, Implementation, And Evaluation. During the design phase, the developer will produce a prototype of mobile applications for PUI that will achieve the patient’s goals and patient requirements. The developer can then create mobile applications that follow the prototype’s design. During the implementation phase, the developer will publish the mobile application. The developer will then collect feedback, analyze the effectiveness of the mobile application for PUI, and determine whether the application is entirely functional or not. Finally, our endeavour benefits all frontlines by supporting them in tracking PUI that meet the criteria for Covid-19 occurrences. Additionally, this treatment reduces the transmission of infection Covid-19 to lessen the burden on the health care system and improve home self-monitoring.
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Purpose: The article aims to deliver the possible methodology of implementing no-code applications, and its possible impact on internal processes with an example from a company in the e-commerce industry, these processes. Design/Methodology/Approach: The study was conducted in a logistics company responsible for comprehensive shipment service. The basic research method was a process study aimed at diagnosing problems occurring at various stages of shipment handling, with a particular focus on the process of parcels acceptance in the warehouse. The results of the study were used for a deeper analysis of individual phases of this process and helped to identify areas for improvement. The last stage of the study was to develop a mobile application solution, with the usage of the no-code platform, which could improve the effectiveness of the analyzed process. Findings: The conducted analysis showed that implementing a simple mobile application and designing a new process which uses it, may contribute not only to reduction of the time spent in the process of parcels acceptance in the warehouse but it also helps to totally reduce the number of paper documents generated in this process. Originality/Value: The carried out research shows that, creating mobile applications using no-code platforms seems to be justified for processes improvement. The implementation of such solutions allows for a relatively quick increase in efficiency or the elimination of current limitations in processes that are crucial for the company. Furthermore, the study shows that the implementation of improvements using no-code application is relatively effective in relation to the time and costs necessary to carry it out.
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During the pre-COVID-19 pandemic, mobile learning is just an optional or a supplementary module in learning process. However, when the pandemic hit the world in the middle of 2020, a large number of students were forced to move from traditional learning process to online learning. This has become a critical issue especially for new online learners. Usability of a mobile learning application is important in ensuring that learners are able to learn efficiently and effectively with ease. This study evaluates the usability of the Brighten mobile application;a Moodle-based Learning Management System (LMS) which is currently used by all Universiti Tenaga Nasional’s students. The evaluation is based on People at the Center of Mobile Application Development (PACMAD). The results indicate that Brighten mobile application is acceptable in terms of usability’s effectiveness, efficiency, learnability, memorability and error-tolerance. Learners’ satisfaction level shows a “marginally acceptable” result based on the SUS Adjective Rating Scale and the result for cognitive load shows that the highest cognitive load was in terms of the performance factor.
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Currently, mobile devices are widely used as a support in education for teaching and learning of multiple academic subjects. An example of this is educational mobile applications, which in recent years have been massively developed and have generated multiple downloads for use in the classroom. Despite their features and benefits, the use of mobile devices such as smartphones is not usually allowed in classrooms due to the distraction they can generate. This paper aims to evidence the use of mobile devices in education and why it should be used as a support in the educational model. To do this, it is proposed to compare two teaching-learning methodologies and identify whether the use of mobile applications can influence the specific education of an engineering subject. The methodologies were tested in the classroom, focusing on IP addressing and network numbering systems, with two groups of students: an experimental group and a control group. At the end of the experiment, their performance was evaluated using a questionnaire. The answers of this questionnaire were subjected to an analysis of variance (ANOVA) and hypotheses were proposed to identify whether the use of a mobile application used as a support in the educational model has benefits in learning. The results indicate that educational mobile applications can be helpful in the teaching-learning process and at present, education can benefit from the use of this innovative learning methodology.
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PurposeTelemedicine is limited in dentistry but it has untapped opportunities. Innovative digital patient registration and “remote evaluation”, and pre-screening are based on photos and questionnaires. All these with the dental office's smartphone mobile application and with the DentaLive evaluation web software (for dentists). Methods: We have analyzed the turnover of our praxis before and after the implementation of our new service. Furthermore, 150 patients (ranging from 21-45 years) were asked why did they choose patient registration and remote evaluation through the clinic's mobile application.ResultsThe turnover increased by 43% compared to the same period last year. In addition, 72% of patients who requested remote evaluation have characterized their fear as more than 7 on a 1 to 10 scale. Out of these patients mostly provided the following cause: “I wanted to get information before I went to the dentist so I won't be surprised during the treatments.” Next, 96% of patients who used the application for patient registration reported that the procedure was a pleasant experience because of the contactless registration and because they can even do it at home in a calm environment.ConclusionsTeledentistry with the dental office's own mobile application gives the opportunity not just to catch up with new trends but to fulfill the highest level of patient care - while lowering the maintenance costs of the offices/clinics and mitigating the risk of spreading infectious diseases such as COVID-19 - with the power of asynchronous telemedicine.
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Lack of proficiency in using languages (except sign languages) among people with hearing impairment poses difficulties for them to comprehend health-related information and thus, having low health literacy. To bridge this gap, health care providers adopt various communication practices to reach people with hearing impairment (HI), some of which prove success while others prove failure. Consequently, reflection on health literacy communications becomes paramount for the sustainability of health education for people with HI. The present study reflects on communication practices during Covid-19 pandemic control in Tanzania contexts in relation to people with hearing impairment. The study adopted a qualitative research approach in which the data were collected through interviews from five (5) people with HI obtained through a snowball sampling technique, and three (3) health care providers who were purposively sampled. Findings showed that adopted communication practices (writing on papers, lip-reading, and using family members as interpreters) were perceived as less effective by people with hearing impairment. Instead, people with HI preferred communication from other sources that used sign language. Therefore, calls for healthcare providers’ pre-service and in-service training programs to impart skills for communicating properly with HI to all healthcare providers.
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COVID-19 contact-tracing mobile applications have been some of the most important tools during the COVID-19 pandemic. One preventive measure that has been incorporated to help reduce the virus spread is the strict implementation of utilizing a COVID-19 tracing application, such as the MorChana mobile application of Thailand. This study aimed to evaluate the factors affecting the actual usage of the MorChana mobile application. Through the integration of Protection Motivation Theory (PMT) and Unified Theory of Acceptance and Use of Technology (UTAUT2), latent variables such as performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC), hedonic motivation (HM), habit (HB), perceived risk (PCR), self-efficacy (SEF), privacy (PR), trust (TR), and understanding COVID-19 (U) were considered to measure the intention to use MorChana (IU) and the actual usage (AU) of the mobile application. This study considered 907 anonymous participants who voluntarily answered an online self-administered survey collected via convenience sampling. The results show that IU presented the highest significant effect on AU, followed by HB, HM, PR, FC, U, SEF, PE, EE, TR, and SI. This is evident due to the strict implementation of using mobile applications upon entering any area of the vicinity. Moreover, PCR was not seen to be a significant latent factor affecting AU. This study is the first to have evaluated mobile contact tracing in Thailand. The integrated framework can be applied and extended to determine factors affecting COVID-19 tracing applications in other countries. Moreover, the findings of this study could be applied to other health-related mobile applications worldwide.
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Purpose>In the food delivery industry, mobile applications have become an important platform for providing services and interacting with customers. Thus, this study aims to examine whether customers’ perceived innovation changes their patronizing behavior intention toward the brand’s application.Design/methodology/approach>Using data from food delivery customers in the USA, this study identifies the relative impact of multidimensional innovation (i.e. service concept innovation, service process innovation and customer experience innovation) on customers’ behavior. Partial least squares-structural equation modeling is used to test the hypotheses.Findings>Results show that customers’ perceived service process and experience innovation increase commitment, which turns into reuse intention of the delivery application. Commitment also increases the impact of customers’ perceived innovation on loyalty. However, in this study, service concept innovation is insufficient to solely create positive behavioral intention.Practical implications>Findings suggest that a food delivery application that continues to innovate to improve the service process and experience can be an effective marketing tool because they increase bonding with customers. This study recommends that food delivery companies manage their relationship with customers to achieve sustainable growth.Originality/value>Despite the growing attention in the mobile service industry, limited studies have examined the effects of innovations of food delivery application on customers’ behavior. Thus, this study provides useful guidelines that advance mobile commerce research, especially in the food delivery industry.
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: In this article we present a prototype of a mobile application for the administration of COVID-19 patient transfers carried out by the PRIME team of the CEACO medical center in Costa Rica. The evaluation of the prototype shows the usefulness of the mobile application to support the processes of the PRIME team and the results of the user experience study indicate a very positive perception for the categories of attraction, transparency, efficiency, controllability and stimulation. En conjunto con la Caja Costarricense de Seguro Social (CCSS), institución pública que proporciona los servicios médicos en el país, habilitaron el Centro Especializado para la Atención de Pacientes con COVID-19 (CEACO), un hospital exclusivo para pacientes con COVID-19, creado con el fin de minimizar los riesgos de infecciones y hacer más eficiente la logística de traslados, pacientes y personal y recursos especializados. La aplicación web de "back office" es utilizada desde el centro de control por el personal administrativo y médico relacionado con los procesos del equipo PRIME para dar seguimiento antes, durante y después de los traslados, incluyendo cuadro de mando con indicadores clave para apoyar los procesos de toma de decisiones.
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Multiplatform Mobile Applications for the Promotion of Physical Activity in times of Covid-19: A Case Study at Trujillo City : The lack of a mobile application for the promotion of physical activity of people in the city of Trujillo, has not allowed to improve their physical and mental health, resulting in sedentary lifestyle and diseases caused by overweight and obesity. The objective of this research seeks to promote physical activity of people in Trujillo, through the use of a multiplatform mobile application. For this, a multiplatform mobile application was developed using the Mobile-D methodology, a control group (Gc) and an experimental group (Ge) were used, the hypotheses were validated through Student's t test. [...]the results showed significant improvements in Ge with respect to Gc in the indicators of time physical activity / day, physical activity / week, number of exercises practiced and time without exercising / day.
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5G technology is the current buzzword around almost all sectors of work. It is needless to say that the 5th generation mobile network is the most awaited one after 4G and will show the world its capacities. In this article an attempt has been made to analyze the impact on various sectors with the advent of 5G in India. Besides, Government is endorsing "Vocal for Local- Atmanirbhar Bharat" mission which will help to promote domestic products and create awareness among the people to opt for locally made similar products over the foreign brand products. The more we will purchase our locally made products, the more investment will come to these industries and as a result they can compete and survive in the competitive market. Current Covid-19 pandemic situation has created a global economic crisis where international trading has been obstructed unprecedentedly and this situation has shown the importance of the concept of the "Vocal for Local - Atmanirbhar Bharat" mission. The objective of this article are: (i)To find out the sectors which have the potential to become self-reliant in future;(ii)To understand the capabilities of domestic industries to contribute in self reliant mission and (iii) To understand how 5G technology will help the nation to proceed towards being Aatmanirbhar
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PT. PLN (Persero) as one of the State-Owned Enterprises (BUMN) received a mandate from the Indonesian government to provide electricity services. PLN ensures that the availability of electricity supply throughout Indonesia is currently sufficient through a power plant development program of 35 Gigawatt. On the other hand, the condition of the Covid-19 Pandemic during the New Normal period in Indonesia significantly impacted people’s behavior in Indonesia in all respects, especially in accessing public services. To provide solutions related to the high community needs in obtaining services in the electricity sector in the current new normal period, PT. PLN (Persero) has made innovations by providing alternative online service media such as the mobile-based PLN New Mobile Application and has been integrated with other PLN applications such as the Centralized Customer Service Application and the Integrated Complaints and Complaints Application as well as digital payment services. This study measures the effectiveness of the New PLN Mobile Application in improving service and satisfaction for customers in the New Normal era in Tanjung pandan City. Thus, we use four variables often used in electronically assessing service quality, namely Efficiency, Fulfilment, Service Availability, and Privacy. The method used in this study is a quantitative method with a questionnaire approach. The sampling method used is purposive sampling with the criteria of respondents who have used the New PLN Mobile application. The number of samples used was 396 respondents. Based on the analysis of the results of the questionnaire test, observation, and other supporting data, it can conclude that New PLN Mobile Application has been significantly effective because it has fulfilled all the variables mentioned above.